Join a team that is changing millions of lives.
Transforming smiles, changing lives
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
About this opportunity
Align Technology is looking for a Customer Success Specialist for the Nordic region and Norvegian speaker. We are looking for a customer-focused individual with high analytical skills and 1 - 3 years’ experience in the field of Customer Service/Support roles.
In this position you will interact with both internal and external customers prior to and/or after sale. You develop and maintain positive customer relations. You coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
You will be based in our new office in Copenhagen and will report directly to the local Customer Success Lead. As the Align Nordic Support team is new, you have the opportunity to define, set-up and shape new customer experience directions for the Nordic region, together with your manager.
This position will be based in Copenhagen, Denmark. We welcome candidates from the Malmo area who can commute to Copenhagen.
In this role, you will…
- Be responsible for all post-sales operations and interactions with customers
- Be part of a local and EMEA team of CS Specialists – an international community where sharing best practices is a big key to success
- Act as the Voice of the Customer, bringing in new ideas for Continuous Improvement
- Act as a business partner for our customers, e.g. by providing regular (on-site) training
In this role, you’ll need …
- Bachelor degree
- Minimum of 1-3 years of directly related experience
- Fluency in English and native or near native speaker of Swedish
- Strong interpersonal, listening and persuasive communication skills
- To have the willingness to learn
- Strong analytical capabilities
- To be a team player
- To have good problem solvingskills
- To be able to work autonomously
What we offer:
- Excellent compensation and bonus plan.
- Flexibility with working from the office and selected days from home.
- Working from a new office in Copenhagen.
- A dynamic environment where you grow with our new Nordic Align team.
Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.
We respect your privacy. Please review our Applicant Privacy Policies for additional information.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.