Join us and challenge the standards of great customer experiences.
Each week, we have thousands of touchpoints with our customers, and we want you to take the lead on making every single one of them a great experience.
Trendhim designs accessories for men and sells directly to consumers online. With 5,000 products and 13 brands, we help customers in 28 countries and 18 languages. We're a fast-growing e-commerce company with +100% growth for the last 3 years. We’ve been named one of the fastest growing companies in Denmark for the past 3 years and have no intention to stop now. Everything is run from our office and warehouse in Horsens, Denmark.
Our Customer Service department is our largest department with 15 talented people involved. It’s a great mix of full-time staff and freelancers. You will be responsible for forming the optimal customer service department as we continue to grow. This process involves mapping the touchpoints, describing processes and learning how to create the best experience and lead your team to achieve the goals you’ve set.
You will also work with NPS, CSAT, BI and optimization of communication, while keeping an eye on enhancing upselling, customer lifetime value and dive into the cost/revenue of customer inquiries.
If you have any questions please contact Daniel Baun (HR and recruiting responsible) at +45 2681 2153 or email@example.com.
Apply via the link below.