Trendhim ApS

International Customer Service Manager

Trendhim ApS, Horsens

Join us and challenge the standards of great customer experiences.

Each week, we have thousands of touchpoints with our customers, and we want you to take the lead on making every single one of them a great experience.

We are

Trendhim designs accessories for men and sells directly to consumers online. With 5,000 products and 13 brands, we help customers in 28 countries and 18 languages. We're a fast-growing e-commerce company with +100% growth for the last 3 years. We’ve been named one of the fastest growing companies in Denmark for the past 3 years and have no intention to stop now. Everything is run from our office and warehouse in Horsens, Denmark.

Read more about our vision, DNA, history and culture in our Atlas and Brand Manual: trendhim.com/media/atlas.pdf, trendhim.com/media/brandmanual.pdf.

Your responsibilities will be:

Our Customer Service department is our largest department with 15 talented people involved. It’s a great mix of full-time staff and freelancers. You will be responsible for forming the optimal customer service department as we continue to grow. This process involves mapping the touchpoints, describing processes and learning how to create the best experience and lead your team to achieve the goals you’ve set.

You will also work with NPS, CSAT, BI and optimization of communication, while keeping an eye on enhancing upselling, customer lifetime value and dive into the cost/revenue of customer inquiries.

You and your qualifications:

  • You are data-driven and people minded.
  • You are curious about how to 10x the customer experience with everyone who contacts us by mail or phone.
  • You constantly strive to find solutions and fix problems at their core.
  • You work to optimise workflow, processes and methods.
  • You are a natural leader who people desire to follow.
  • You possess a solid business sense.
  • Your English is flawless and you’re confident working in the language.

We offer:

  • Challenges, responsibilities and the opportunity to leave your mark.
  • To become part of a team of dedicated and talented colleagues.
  • To be part of a fast-growing, flexible and ever-changing e-commerce business.
  • Newer to go down on gear.
  • High influence in an action-focused environment.
  • Pay according to qualifications.

Apply and let us know:

  • Why you’d love to join the team and take on this task.
  • What qualifies you for the position.
  • Examples of work you're proud of.
  • Good and bad examples from the customer service battlefield.
  • What you do to keep developing yourself.

If you have any questions please contact Daniel Baun (HR and recruiting responsible) at +45 2681 2153 or dba@trendhim.com.

Apply via the link below.

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