LSMS Field Service Engineer

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LSMS Field Service Engineer

Hvidovre

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We are currently seeking a skilled and dedicated Field Service Engineer to join our team of professionals and to further increase the level of our service; providing ‘above expectations’ customer service and satisfaction.

Reporting to the Service Manager, you will perform all service activities on Thermo Fisher Scientific’s own products within HPLC and LC-MS in line with internal rules and customer regulations assuring telephone support, diagnostics as well as on-site service.

Key responsibilities

Ensure highest professional relationship with customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible
Apply market knowledge, customer and technical insights to feedback to Manager for portfolio improvement and identify growth opportunities