Job ad: Team Manager - Customer Service

Team Manager - Customer Service

To complement the high quality of our customers' products, we are currently looking for a Team Manager, who is eager to work in an ambitious and dynamic environment and who is able to coach, advise and maintain a customer service team, where we prioritise communication, development and employee satisfaction.

In this role, you will coach a team of customer service advisors in a call center environment whilst ensuring full compliance to all business and client’s rules and procedures.

You will:

• Provide guidance and perform continuous monitoring to ensure consistent achievement of key performance metrics
• Undertake performance reviews and continuous individual and team meetings
• Ensure accurate and timely communication of any client/campaign issues with the Operations Manager.