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Job ad: Head of Customer Experience Management & Analytics
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Head of Customer Experience Management & Analytics
You will have an exciting chance for setting a winning team, to ensure that TDC Net stays firmly on the path of having the best Network products on the Danish market – through a continuous focus on what end customers experience, when they use our products.
Your main stakeholders will be within the whole technology organization (design/development, implementation of the network, network management/operations) as well as customers and customer facing departments within TDC Net.
Responsibilities in a Nutshell:
- Team Leadership and development
- Collect and Analyze the Status of technology related Customer Experience and Quality Define and control Standards and Targets for our network and service products
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