Danish speaking Customer & Partner Support Executive, Lisbon, Portugal
DKR are delighted to be working with a leading Gift Experience business for their new offices in Lisbon (Portugal).
Full time contract.
Relocation package included.
Salary to negotiate.
- Support the customer and work on upsell during exchange and order process.
- Effectively manage incoming contacts from customers & partners by any channel: phone, e-mail, chat, social media.
- Provide a professional service to support customer & partners to be more self-efficient.
- Record specific details of customer & partner contacts & ensure actions taken on each and every case.
- Research answers or solutions as needed within our policies & help to identify improvement areas.
- Effective complaint handling to meet instant satisfaction.
- Excellent communication skills – verbal and written - in English & Danish (at ease on the phone)
- Recent Customer Service experience (in a contact centre environment preferably) or B2B support experience
- Strong organizational, time management and problem solving skills
- Detail orientated
- Customer, partner and solution oriented with a professional approach
- Enthusiastic, logical, proactive, curious, flexible and positive attitude
- Ability to exercise independent judgment on situations
- Ability to understanding complex information and processes
- Ability to work in a fast paced environment
- Ability to handle calls, emails, social media or webchats and take notes at the same time
- Team player with ability to build and maintain relationships both internal & external
- Relocation Support available
- Superb package in one of Europe's most popular destinations
- Work for direct employer (No 3rd party/BPO)
Contact for more information about the job
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