Danish speaking Customer & Partner Support Executive, Lisbon, Portugal

DKR are delighted to be working with a leading Gift Experience business for their new offices in Lisbon (Portugal).

Full time contract.

Relocation package included.

Salary to negotiate.

Job description

  • Support the customer and work on upsell during exchange and order process.
  • Effectively manage incoming contacts from customers & partners by any channel: phone, e-mail, chat, social media.
  • Provide a professional service to support customer & partners to be more self-efficient.
  • Record specific details of customer & partner contacts & ensure actions taken on each and every case.
  • Research answers or solutions as needed within our policies & help to identify improvement areas.
  • Effective complaint handling to meet instant satisfaction.


  • Excellent communication skills – verbal and written - in English & Danish (at ease on the phone)
  • Recent Customer Service experience (in a contact centre environment preferably) or B2B support experience
  • Strong organizational, time management and problem solving skills
  • Detail orientated
  • Customer, partner and solution oriented with a professional approach
  • Enthusiastic, logical, proactive, curious, flexible and positive attitude
  • Ability to exercise independent judgment on situations
  • Ability to understanding complex information and processes
  • Ability to work in a fast paced environment
  • Ability to handle calls, emails, social media or webchats and take notes at the same time
  • Team player with ability to build and maintain relationships both internal & external


  • Relocation Support available
  • Superb package in one of Europe's most popular destinations
  • Work for direct employer (No 3rd party/BPO)

Contact for more information about the job







Antal ledige stillinger: