Intertek DIC A/S

Head of Operations Nordic

About Intertek

Intertek is the trusted service provider to many of the world’s leading brands, companies, and governments, and has earned a reputation for accuracy, reliability, integrity, and technical competence.  Our Assurance, Testing, Inspection, and Certification services take us into nearly every field, from textiles, toys, and electronics, to building, heating, pharmaceuticals, petroleum, food, cargo scanning, and medical devices.  In a world where a company’s success depends on its reputation for quality, safety, and socially responsible products and processes, Intertek employees make a difference.

About the role

The Head of Operations Nordic is responsible for leading, managing and coaching the Nordic Operations Team; auditors, scheduling, certificate production, business support and billing. You also have an overall responsibility for the scheduling, delivering and invoicing of the audits in Sweden, Denmark and Norway. You ensure the audit capabilities (competences, quantity, geographical locations) and capacity matches current delivery commitments and future order backlog.

In this role, you are leading audit teams in Sweden, Denmark and Norway as well as the certificate production teams and processes. As a part of the Nordics management team, you actively participate and is also responsible for the operational profitability.

Other key responsibilities

  • Accountable for supervising assigned employees, including performance appraisal and individual development activities
  • Accountable and managing external resources (sub contractors) as needed. This includes effective subcontract agreements and appraisal as well as securing additional auditor capacities
  • You make sure that Intertek’s aims and expectations are clarified, understood and communicated in the audit team. This includes implementation of processes, policies and instructions related to auditing
  • Responsible to ensure that annual monitoring of all staff is carried out
  • Accountable for achieving team and individual budgets and targets/performance objectives. This includes regular follow-up and result oriented coaching
  • Accountable in introduction of new auditors, providing information to auditors as requested, and is supportive in developing/updating training programs for auditors to upgrade their knowledge
  • Provide input into the staffing process, and actively participate in recruitment and retention activities

The role is full time and based in either Sweden or Denmark.

Who are you?

  • You have at least five years experience of managing teams
  • You have been accountable for P&L in previous roles
  • You are results-, business- and customer oriented
  • You have an outgoing approach with strong network capabilities
  • Experience from the business assurance industry is considered a merit
  • You have a post secondary education
  • Good written and verbal communication skills in English and either Swedish or Danish

What we offer

Intertek is a safe workplace with benefit package with pension, health care contributions and parental leave allowance. We have flexible working hours and encourage a good working climate and satisfied employees.

Submit your application with resume and cover letter today, or as soon as possible. We have no possibility to handle applications through email so please submit your CV through the application link.

If you have any questions regarding the position, please contact Carin von Matérn (HR),

Apply here