As a Client Service Specialist at European Sperm Bank, you will work for an organisation striving to help people all over the world fulfil their dream of becoming parents.
To support our fast growing markets even further we’re looking for an additional Client Service Specialist.
It is a 12 months’ temporary position with the possibility of extension.
YOUR PRIMARY TASKS
Your primary task is to assist and counsel our clients both on email, phone and chat as well as handling orders and storages as well as online payments.
THE TEAM YOU WILL BE PART OF
You will be part of our sales team based in Copenhagen and work closely with your dedicated colleagues to ensure timely and competent communication with customers and clients.
You enjoy being part of a friendly, fast-paced and international work environment and always focusing on meeting customer expectations and delivering at a high standard.
You might have a background from either the tourism, hospitality or health care industry.
On a personal note, you’re warm and welcoming adapting your communication to suit different customer and clients needs. You work in a systematic, methodical way by following procedures and policies and complies with legal obligations and safety requirements in the role.
You speak German and at least one of the languages Dutch and Spanish.
If you’re interested in the position, please send your CV & cover letter in English.
Should you have additional questions, you’re welcome to contact HR Director Christina Munksgaard - firstname.lastname@example.org +45 38 34 36 00.
FACTS ABOUT EUROPEAN SPERM BANK
European Sperm Bank helps women and couples create a family through the use of donor sperm. We export to more than 70 countries, and over the years, we've helped more than 40,000 families across the world.
Established in 2004, European Sperm Bank is one of the leading players in our industry. Our headquarters are in Copenhagen and we have local offices in Hamburg and London.
We prioritise high-quality sperm, industry-leading donor testing and dedicated advice to ensure the best possible experience when deciding to be a donor or to have a donor child.
Thinking of the future is natural for us, and we do everything in our power to give the children we help bring into the world the best possible start in life. This warm, passionate spirit is reflected in our communication with customers as well as in our company culture. We’re team players who enjoy working together to make a valuable difference to women and couples.
Learn more about us at www.europeanspermbank.com.